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Pendo Blog

Insights on product, users, and success.

Product Management

Feature Adoption 101 – Promotion, Measurement, & Acceleration

A Quick Primer for Software Product and Customer Success Teams Software companies are naturally excited when they go to roll…

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Product Management

6 Ways to Build a Successful NPS Program

As a company grows, it’s important to establish a baseline for customer loyalty. Invoca, a call tracking and analytics…

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In-Application Guides

Introducing Guide Throttling & Ordering

Here at Pendo, we spend a lot of time talking about the value of targeting the in-app messages that you show to your users.…

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Product Management

Exercising Our Bias To HACK

At the end of last quarter, the engineering team celebrated a really stupendous year for Pendo by hosting our first company…

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Best Practices

Pendo Story: SiteCompli

In-app feature announcements and user onboarding drive a 20x increase in adoption and 47% increase in user engagement Kristen…

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Product Management

Pendo Announces a Free Version of its Product Experience Platform for Early Stage and Startup Companies

New offering extends enterprise-grade product analytics and guidance to help early stage companies accelerate product-market…

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Polls

Building NPS Cross Product Usage, Pt. 2

Net Promoter has become a universal way of polling and benchmarking customer happiness. Despite the high adoption rates, we…

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Product Management

6 Events to Attend this June

The Pendo team is hitting the road this month with events across the country and beyond. Be sure to catch our team in Paris,…

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Product Management

How to Break Through Team Tension With NPS

Five years ago, if you asked any executive where they felt the most tension within their business, you would receive a pretty…

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Best Practices

Pendo Story: Cisco Cloudlock

The size and scope of the recent OAuth attack targeted towards Google Docs users was deeply alarming, and at the same time…

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Product Management

Building Customer Loyalty with NPS

This post was written by Dan Larsen, Senior Product Manager at Henry Schein. As tech has taken a larger stake in our economy…

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Best Practices

Pendo Story: WebPT

WebPT is an electronic medical record (EMR) platform for the physical therapy industry. They provide clinics with end-to-end…

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Polls

Building NPS Cross Product Usage Analysis: Part 1

At Pendo, we push all of our NPS surveys into Slack to stay on top of user feedback. The channel, named #proj-nps, is one of…

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Product Management

How Salesforce Reimagined Their User Experience With Pendo

What’s important for a trial experience? How might you prepare to improve your trial? Jonathan Pappas, Director of…

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Customer Success

Ask Yourself These Questions Before Asking Customers One

Net Promoter Score is used in over two-thirds of fortune 1000 companies today. It’s one of the most important metrics to be…

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Onboarding

Why Onboarding Never Ends

Last week I had the opportunity to lead some sessions about user onboarding with attendees at the TechDay conference in New…

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Team

May Events to Kick off Your Summer

The summer is upon us, which means it’s time for some of our favorite partner events of the year. Check out some of the…

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Onboarding

3 Steps to a Better Onboarding Experience

This year at Pendomonium, we conducted a workshop for Pendo customers on best practices for user onboarding. As a growing…

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Best Practices

Pendo Guides & Accessibility

Any piece of software that is delivered to or used by the U.S. Federal government is required to be 508C compliant. Section…

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Customer Success

Pendo Core Values, Pt. 4: Maniacal Focus on the Customer

At 14, I began working for MBNA, a credit card bank in my hometown of Newark, now a part of Bank of America. MBNA had a…

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Onboarding

Onboarding, Education, and Experimentation

Customer onboarding is commonly misinterpreted as simply teaching customers how to use a platform. What many companies are…

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Onboarding

10 Ways to Measure User Onboarding Effectiveness

When we ran our user onboarding survey of product management and customer success professionals in the fall, most respondents…

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Onboarding

4 Secrets to Better User Onboarding

A new customer installs your product. They have already been through the trial and they’ve paid their first bill — now…

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UX

Guide Delight

Each quarter, Pendo holds a planning session with the purpose of identifying common goals across departments. We call these…

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