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Pendo Blog

Insights on product, users, and success.

Executives

Pendo’s Series B Slide Deck

Last week, I wrote about top takeaways and overall best practices for entrepreneurs outside of the bay area looking to raise…

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In-Application Guides

Target, Target, Target

In the old joke, a musician lost on the streets of New York asks a stranger, “How do you get to Carnegie Hall?” The…

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Product Management

The Path and the Destination

I’d like to share a (hypothetical) story about a product dashboard to illustrate the need to differentiate the noise of…

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Executives

How Startups Outside the Bay Area Can Fundraise in a Big Way

Raising venture capital is tough for any startup. But it can be a little more difficult when you’re located outside of…

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Product Management

2017: Helping Customers Innovate

2016 is coming to a wrap, so I want to briefly reflect on the year and look ahead to 2017. We’ve written a lot recently…

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Product Management

We Are What We Learn

When I talk to teams about data and evidence-driven product development, I invariably encounter some fear and trepidation:…

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Product Management

Introducing Pendo Groups

It’s getting a little unruly in here… Some order is in order Regular users of Pendo will be familiar with our color…

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Executives

The Next Chapter

Today we are announcing our $20M Series B financing led by Spark Capital.  We’re extremely excited about this financing as…

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Product Management

Pendo Raises $20 Million Series B Funding Led by Spark Capital to Accelerate the Consumerization of Enterprise Software

New funding based on company’s unique product experience platform and 400 percent annual revenue growth. RALEIGH, N.C. –…

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Customer Success

6 Takeaways from 6 Months of NPS: A Retrospective

Surprise; gone are the days of collecting 90% of your customer’s lifetime value on Day 1. Consumers today not only have…

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Onboarding

Achieving Success Beyond Launch with a Modern Approach to Engagement

*Special guest post by Chris Myers, Vice President of Partnerships, Igloo Software As we enter the era of the digital…

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Product Management

Feature Adoption in the Real World

In your oddly-work-related dreams: “That new feature sounds great! We’ll roll it out right away and get you any feedback…

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Onboarding

All Aboard the ‘Orient Express’ Part 4

Pendo Re-imagines Our User Onboarding Experience – Part 4 Launch Welcome back to the Orient Express. The proverbial…

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Executives

Made with Love: What We’re Thankful For

This Thanksgiving, our team has a lot to be thankful for. So, we took this opportunity to reflect on the fun times…

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Product Management

Pendo Story: MemberClicks

Duncan McCreery is the VP of Product for MemberClicks, an association management platform based in Atlanta, GA. “What that…

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Product Management

Product Trials and Data Tribulations

A product trial period is the time when sales teams have the greatest need to know what is going on between customer and…

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Onboarding

Silent Majority

Who are they? What do they want!? As we’ve written, B2B software presents some unique complications. Consider this – in…

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Executives

Running your own race

The City of Raleigh and New York City marathons were both held last weekend, and I had friends and colleagues running both…

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UX

Creating the Bolder, Pinker Pendo

Pendo recently rolled out a refreshed visual identity including a new logo, visual system, website, and product UI. This is…

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Product Success

Speed Junkie, World Traveler

Meet Drew Boyuka, a member of the Pendo Engineering team and our database optimization specialist. Drew moved to Raleigh for…

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Onboarding

A Service Design Primer for Onboarding: Part 2

What does service design have to do with onboarding? As we mentioned in part I of this post, onboarding is a teaching,…

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Customer Success

The Guts and Glory of Customer Success

The Guts and Glory of Customer Success: (or 3 ways to start translating what you already know about your customer into…

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Analytics

Product Managers’ #1 Challenge

Hint: It involves data Yesterday, the folks at MindTheProduct posted the results of a short, informal survey of product…

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Onboarding

All Aboard the ‘Orient Express’ – Part 3

Pendo Re-imagines Our User Onboarding Experience – Part 3 Wireframes and Development Welcome back to the Orient…

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