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Pendo Blog

Insights on product, users, and success.

Product Management

Pendo Named “Best Place to Work,” Appoints Executives, Signs New Lease to Accommodate Rapid Growth

Downtown Raleigh Office Space Supports Strategy to Double Headcount in 2018RALEIGH, NC—SEPT. 20, 2017—Pendo.io, creator…

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Product Management

Pendo Completes SOC 2 Type 1 Audit

As an extension of your product, we believe that security and other controls at Pendo must be central to everything we do.…

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Polls

Reinventing NPS Analysis

New Net Promoter ScoreSM data visualizations provide deeper insight into the behaviors that drive satisfaction “NPS…

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Product Management

Going all-in on mobile: Welcome Insert to the Pendo Family

Today we’re announcing the acquisition of Insert, a mobile app engagement solution.   When we started Pendo, our initial…

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Product Management

How We Built Pankbot

Last week, Pendo hosted our second, semi-annual hackathon, or, as we like to call it, Bias to Hack. During this round of Bias…

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Product Management

Fireside Chat with Megan Quinn, Former PM at Google & Square

The question of where exactly do Product Managers come from has a variety of answers. Some PMs are former founders, some are…

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Best Practices

Get Going at GopherCon

The Go community is growing by leaps and bounds: a fact borne out by the 2017 TIOBE programming language popularity index,…

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Executives

Four New Executives Hired At Pendo

Raleigh, NC – July 25, 2017 – Pendo, a data-driven platform that helps companies deliver great software product…

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Best Practices

Pendo Story: Insightly

In-app messages increase onboarding engagement by 1540% and triple freemium conversions Teresa Roche is the Director of…

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In-Application Guides

In-App NPS Surveys: The Best Delivery Method?

Best practices for Net Promoter surveys is one of the areas where we see the most interest from our customers and prospects.…

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Product Management

The Agent

Since I started working at Pendo, people often ask, “What is Pendo?” From an engineering perspective, if Pendo is one…

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Customer Success

Fuel Adoption: A Guide for Proactive Processes

Today’s post is authored by Kayla Murphy, Director of Customer Advocacy, Success & Growth at Trustfuel as part of…

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Executives

Pendo Secures $25M Series C Funding Led By Meritech Capital Partners

RALEIGH, NC – (Marketwire – July 13, 2017) – Pendo today announced it has raised $25 million in Series C financing led…

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Product Management

Feature Adoption 101 – Promotion, Measurement, & Acceleration

A Quick Primer for Software Product and Customer Success Teams Software companies are naturally excited when they go to roll…

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Product Management

6 Ways to Build a Successful NPS Program

As a company grows, it’s important to establish a baseline for customer loyalty. Invoca, a call tracking and analytics…

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In-Application Guides

Introducing Guide Throttling & Ordering

Here at Pendo, we spend a lot of time talking about the value of targeting the in-app messages that you show to your users.…

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Product Management

Exercising Our Bias To HACK

At the end of last quarter, the engineering team celebrated a really stupendous year for Pendo by hosting our first company…

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Best Practices

Pendo Story: SiteCompli

In-app feature announcements and user onboarding drive a 20x increase in adoption and 47% increase in user engagement Kristen…

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Product Management

Pendo Announces a Free Version of its Product Experience Platform for Early Stage and Startup Companies

New offering extends enterprise-grade product analytics and guidance to help early stage companies accelerate product-market…

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Polls

Building NPS Cross Product Usage, Pt. 2

Net Promoter has become a universal way of polling and benchmarking customer happiness. Despite the high adoption rates, we…

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Product Management

6 Events to Attend this June

The Pendo team is hitting the road this month with events across the country and beyond. Be sure to catch our team in Paris,…

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Product Management

How to Break Through Team Tension With NPS

Five years ago, if you asked any executive where they felt the most tension within their business, you would receive a pretty…

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Best Practices

Pendo Story: Cisco Cloudlock

The size and scope of the recent OAuth attack targeted towards Google Docs users was deeply alarming, and at the same time…

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Product Management

Building Customer Loyalty with NPS

This post was written by Dan Larsen, Senior Product Manager at Henry Schein. As tech has taken a larger stake in our economy…

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