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Pendo Blog

Insights on product, users, and success.

Customer Success

6 Takeaways from 6 Months of NPS: A Retrospective

Surprise; gone are the days of collecting 90% of your customer’s lifetime value on Day 1....

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Onboarding

Achieving success beyond launch with a modern approach to engagement

*Special guest post by Chris Myers, Vice President of Partnerships, Igloo Software As we enter the...

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Product Management

Feature Adoption in the Real World

In your oddly-work-related dreams: “That new feature sounds great! We’ll roll it out right away...

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Onboarding

All Aboard the ‘Orient Express’ Part 4

Pendo Re-imagines Our User Onboarding Experience – Part 4 Launch Welcome back to the Orient...

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Executives

Made with Love: What We’re Thankful For

This Thanksgiving, our team has a lot to be thankful for. So, we took this opportunity to reflect on...

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Product Management

Pendo Story: MemberClicks

Duncan McCreery is the VP of Product for MemberClicks, an association management platform based in...

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Product Management

Product Trials and Data Tribulations

A product trial period is the time when sales teams have the greatest need to know what is going on...

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Onboarding

Silent Majority

Who are they? What do they want!? As we’ve written, B2B software presents some unique...

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Executives

Running your own race

The City of Raleigh and New York City marathons were both held last weekend, and I had friends and...

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UX

Creating the Bolder, Pinker Pendo

Pendo recently rolled out a refreshed visual identity including a new logo, visual system, website,...

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Product Success

Speed Junkie, World Traveler

Meet Drew Boyuka, a member of the Pendo Engineering team and our database optimization specialist....

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Onboarding

A Service Design Primer for Onboarding: Part 2

What does service design have to do with onboarding? As we mentioned in part I of this post,...

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Customer Success

The Guts and Glory of Customer Success

The Guts and Glory of Customer Success: (or 3 ways to start translating what you already know about...

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Analytics

Product Managers’ #1 Challenge

Hint: It involves data Yesterday, the folks at MindTheProduct posted the results of a short,...

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Onboarding

All Aboard the ‘Orient Express’ – Part 3

Pendo Re-imagines Our User Onboarding Experience – Part 3 Wireframes and Development Welcome...

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Onboarding

A Service Design Primer for Onboarding: Part 1

Onboarding is a hot topic and it’s easy to get lost in the hype. Everyone—UX, customer success,...

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Product Management

Pendo Story: Infusionsoft

Based in Chandler Arizona, Infusionsoft provides the leading sales and marketing platform for small...

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Product Management

How to Translate Your Strategic Goals Into an Actionable Product Roadmap

*Special guest post by Andre Theus at ProductPlan In addition to your many other responsibilities as...

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Analytics

Free Your Data! Banish Data Silos For Good

Data silos are a common problem in organizations. Incompatible tools (and often a dose of...

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Best practices

The State of Walkthroughs in Pendo

An engagement summary of walkthroughs deployed through our platform As a data-focused company, we...

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Product Management

Pendo Announces New Application For Gainsight and Salesforce

New application puts detailed product usage data directly in the hands of customer success and sales...

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Customer Success

Pendo Integrates with Salesforce to Deliver Product Intelligence to Go-to-Market Teams

New capabilities combine product usage data with CRM data to help acquire, onboard, and retain...

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Executives

Happy Birthday to us!

Tomorrow, October 1st, we celebrate our third birthday.  I’m sitting in our fancy new office that...

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Onboarding

All Aboard the ‘Orient Express’ – Part 2

Pendo Re-imagines Our User Onboarding Experience – Part 2: Storyboarding Welcome back onboard...

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