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Pendo Blog

Insights on product, users, and success.

Customer Success

Pendo Integrates with Salesforce to Deliver Product Intelligence to Go-to-Market Teams

New capabilities combine product usage data with CRM data to help acquire, onboard, and retain customers. Raleigh, NC –…

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Executives

Happy Birthday to Us!

Tomorrow, October 1st, we celebrate our third birthday.  I’m sitting in our fancy new office that we moved into 2 weeks…

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Product Management

Pendo Story: Infor HCM

Darrell Burgan is the vice president of development for Infor’s Human Capital Management software portfolio. He leads a…

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Onboarding

All Aboard the onboarding ‘Orient Express’ – Part 1

Pendo Re-imagines Our User Onboarding Experience – Part 1: Outcomes Orient Express? Better onboarding = faster…

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Product Management

What Does It Take to Be a Product Manager?

By taking responsibility for the entire lifecycle of a product, a product manager forms a bridge between users, marketing,…

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Best Practices

Why Good Product Managers Practice Roadmap Strategy

Last month, I sat down with Jim Semick of ProductPlan to discuss his “Guide to Product Roadmaps” book, and to delve into…

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Customer Success

12 Great Reads for Product Teams

Long hot days tend to lull us into a sense of timelessness, but already back-to-school sales seem to be creeping in around…

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Product Management

10 Tips on B2B SaaS

Building a new B2B SaaS product comes with its own set of unique challenges. And like bugs on a windshield, the faster you…

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In-Application Guides

User Experiments with In-App Guides? Make Sure You Know What to Measure

In-app guides provide a unique avenue to product and customer success teams–they open up the application itself as a…

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Customer Success

Five Product Manager Tips from Camp

I spent last weekend at ProductCamp LA. I’ve been to plenty of camps–sailing camp, YMCA camp, and leadership camp. It…

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Product Management

Why You Should Be Lazy To Win

I often challenge teams with the following question: What would happen if you stopped building anything new? Just stopped?…

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Product Management

Manage UX Tasks With These Three Options

In my career I’ve heard this conversation play out over and over: Engineer: “Um, we have no idea what UX is even…

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Product Management

Focus On These 8 Things To Build Better Products

If you focus on these eight concepts you WILL build better products. It will not be easy, and it will not be instant.…

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Best Practices

12 Traits of a Powerful Product Vision

We tend to treat product vision as Tweet-length Mad Libs. They lack bite, resonance, and cohesiveness. It just feels like…

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Product Management

Pendo and Gainsight Partner to Grow Product and Customer Success

Oakland, California, May 10, 2016 — Pendo (www.pendo.io) and Gainsight (www.gainsight.com) announced today a new strategic…

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Product Management

Your Product Is A Service

Your Product is … What defines product? Is it a list of features? Is it the functionality? How about the brand, packaging,…

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Onboarding

Onboarding, Progressive Disclosure, Memory and Your Brain

What is progressive disclosure? Progressive disclosure defers advanced or rarely used features to a secondary screen, making…

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Onboarding

Personalize onboarding with custom list segments

Onboarding Users More Effectively At the risk of overstating the obvious, the more personalized an onboarding experience can…

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Product Management

A Product Manager’s Tips for Time Management

Time management can make or break your career as a product manager. You are never “done.” There’s always more to do…

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Product Management

User Experience: We Are All Makers

UX design is more than pixel pushing Design, in the traditional sense, gets a reputation for being snobbish and impractical.…

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Product Management

12 Core Competencies For Product Managers

Product Management is not magic. A college student asked me recently about product management “skills”. I thought for a…

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Product Management

Good Product Managers Don’t Bet on Luck

  Luck helps, but it isn’t everything Luck is actually an important part of business.  Most successful companies…

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Product Management

Product Managers Need Time To Think

What doesn’t kill us, makes us stronger? Product teams can spend a lot of time running from one project to the next.…

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Product Management

Pendo Story: Invoca

Industry Users Measured Key Outcomes Marketing Tech 5,000+ Higher Customer Satisfaction & Feature Adoption Invoca helps…

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