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Customer Success

Fuel Adoption: A Guide for Proactive Processes

Today’s post is authored by Kayla Murphy, Director of Customer Advocacy, Success & Growth at Trustfuel as part of…

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Customer Success

Ask Yourself These Questions Before Asking Customers One

Net Promoter Score is used in over two-thirds of fortune 1000 companies today. It’s one of the most important metrics to be…

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Customer Success

Pendo Core Values, Pt. 4: Maniacal Focus on the Customer

At 14, I began working for MBNA, a credit card bank in my hometown of Newark, now a part of Bank of America. MBNA had a…

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Analytics

Introducing Pendo Mobile

Mobile has taken over consumer applications. The average consumer in the US spends 87 hours per month on their smartphones,…

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Customer Success

6 Takeaways from 6 Months of NPS: A Retrospective

Surprise; gone are the days of collecting 90% of your customer’s lifetime value on Day 1. Consumers today not only have…

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Customer Success

The Guts and Glory of Customer Success

The Guts and Glory of Customer Success: (or 3 ways to start translating what you already know about your customer into…

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Analytics

Free Your Data! Banish Data Silos For Good

Data silos are a common problem in organizations. Incompatible tools (and often a dose of departmental territoriality) cause…

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Customer Success

Pendo Integrates with Salesforce to Deliver Product Intelligence to Go-to-Market Teams

Raleigh, NC – October 03, 2016 – Pendo, a data-driven platform that helps companies deliver great software,…

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Customer Success

Graduating from Customer Success

Few things are better than being part of the Pendo Success Team and helping our customers become successful with our…

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Customer Success

12 Great Reads for Product Teams

Long hot days tend to lull us into a sense of timelessness, but already back-to-school sales seem to be creeping in around…

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Customer Success

Five Product Manager Tips from Camp

I spent last weekend at ProductCamp LA. I’ve been to plenty of camps–sailing camp, YMCA camp, and leadership camp. It…

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Analytics

Pendo Integration with Zapier

From the start, Pendo was designed to be more than just an analytics tool. We wanted to make sure that our customers could…

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Customer Success

Pendo Story: TrendKite

Becky Banasik is the Vice President of Customer Success at TrendKite, an analytics-driven platform that is revolutionizing…

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Customer Success

Keep Your Onboarding Fresh: Pt 2

You’ve completed initial onboarding. Your customer knows how to use your product! It’s time for a pitcher of…

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Customer Success

Sales Engineers Add Tech Expertise and More Product Value

Do you remember that kid at the school lunch table—kind of quiet and unassuming, but every so often he would let fly with…

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Customer Success

Helping Product Teams Achieve Success Through Better Customer Support

We take our southern Raleigh, NC roots to heart and that means we’ve never met a stranger. We take pride in getting to know…

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Customer Success

The Secret Formula to Customer Success Is in Product Success

Most customer success organizations are focused on churn, upsell, and renewal. However, I believe at the heart of all these…

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Customer Success

50 Questions for Your B2B SaaS Customers

I’m going to jump straight in …. I’ve got a lot of customer interviews coming up in the next week (I blame in-app…

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Analytics

Pendo and K4Connect Join Forces to Help Optimize Technology for Seniors

At Pendo, we love being in downtown Raleigh and are always looking to support our tech community. When we have the…

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