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Pendo Blog

Insights on product, users, and success.

Product Management

SaaStr 2017 Checklist

Six things you won’t want to miss at SaaStr this year: 1. Start the Week Off Right with Happy Hour There’s only one…

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Product Management

Bringing the Pink to SaaStr 2017

Next week, the Pendo team is attending our 2nd SaaStr Annual, and after last years event, we couldn’t be more excited.…

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Executives

Pendo’s Core Values, Pt. 1

Recently, I was speaking with a candidate for a position who asked, “Do you share your core values with customers?” I…

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Team

Coast to Coast: Expanding Pendo’s Reach

Callie Mahlan is one of the key players on Pendo’s Business Development team, but her story is a little different than the…

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Product Management

The Stars Are Here

In December we introduced a new “Groups” feature for feature and page analytics in Pendo that is designed to help users…

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Product Management

7 Events No Product Manager Should Miss This Year

The beginning of every quarter feels like crunch time as teams rush to budget and plan for the best events to attend in the…

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Product Success

Guidelines for Feature Releases

Many companies are shifting from big-bang feature releases to more gradual rollouts in which the feature is still being…

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Executives

Pendo’s Series B Slide Deck

Last week, I wrote about top takeaways and overall best practices for entrepreneurs outside of the bay area looking to raise…

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In-Application Guides

Target, Target, Target

In the old joke, a musician lost on the streets of New York asks a stranger, “How do you get to Carnegie Hall?” The…

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Product Management

The Path and the Destination

I’d like to share a (hypothetical) story about a product dashboard to illustrate the need to differentiate the noise of…

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Executives

How Startups Outside the Bay Area Can Fundraise in a Big Way

Raising venture capital is tough for any startup. But it can be a little more difficult when you’re located outside of…

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Product Management

2017: Helping Customers Innovate

2016 is coming to a wrap, so I want to briefly reflect on the year and look ahead to 2017. We’ve written a lot recently…

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Product Management

We Are What We Learn

When I talk to teams about data and evidence-driven product development, I invariably encounter some fear and trepidation:…

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Product Management

Introducing Pendo Groups

Regular users of Pendo will be familiar with our color system. When you tag a page or a feature in Pendo for analysis you…

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Executives

The Next Chapter

Today we are announcing our $20M Series B financing led by Spark Capital.  We’re extremely excited about this financing as…

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Product Management

Pendo Raises $20 Million Series B Funding Led by Spark Capital to Accelerate the Consumerization of Enterprise Software

New funding based on company’s unique product experience platform and 400 percent annual revenue growth. RALEIGH, N.C. –…

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Customer Success

6 Takeaways from 6 Months of NPS: A Retrospective

Surprise; gone are the days of collecting 90% of your customer’s lifetime value on Day 1. Consumers today not only have…

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Onboarding

Achieving Success Beyond Launch with a Modern Approach to Engagement

As we enter the era of the digital workplace, many companies are realizing the need to make the most of their existing…

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Product Management

Feature Adoption in the Real World

In your oddly-work-related dreams: “That new feature sounds great! We’ll roll it out right away and get you any feedback…

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Onboarding

All Aboard the ‘Orient Express’ Part 4

Welcome back to the Orient Express. The proverbial train has finally left the station. Last week, we pushed the new…

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Executives

Made with Love: What We’re Thankful For

This Thanksgiving, our team has a lot to be thankful for. So, we took this opportunity to reflect on the fun times…

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Product Management

Pendo Story: MemberClicks

Duncan McCreery is the VP of Product for MemberClicks, an association management platform based in Atlanta, GA. “What that…

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Product Management

Product Trials and Data Tribulations

A product trial period is the time when sales teams have the greatest need to know what is going on between customer and…

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Onboarding

Silent Majority

Who are they? What do they want!? As we’ve written, B2B software presents some unique complications. Consider this – in…

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