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Pendo Blog

Insights on product, users, and success.

Customer Success

Ask Yourself These Questions Before Asking Customers One

Net Promoter Score is used in over two-thirds of fortune 1000 companies today. It’s one of the most important metrics to be…

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Mobile

Ask and you shall receive: Using surveys to improve your in-app engagement efforts

In-app surveys can be a powerful tool for improving your customers’ experience, in the app and beyond. In the process,…

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Onboarding

Why Onboarding Never Ends

Last week I had the opportunity to lead some sessions about user onboarding with attendees at the TechDay conference in New…

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Team

May Events to Kick off Your Summer

The summer is upon us, which means it’s time for some of our favorite partner events of the year. Check out some of the…

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Onboarding

3 Steps to a Better Onboarding Experience

This year at Pendomonium, we conducted a workshop for Pendo customers on best practices for user onboarding. As a growing…

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Best Practices

Pendo Guides & Accessibility

Any piece of software that is delivered to or used by the U.S. Federal government is required to be 508C compliant. Section…

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Customer Success

Pendo Core Values, Pt. 4: Maniacal Focus on the Customer

At 14, I began working for MBNA, a credit card bank in my hometown of Newark, now a part of Bank of America. MBNA had a…

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Onboarding

Onboarding, Education, and Experimentation

Customer onboarding is commonly misinterpreted as simply teaching customers how to use a platform. What many companies are…

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Onboarding

10 Ways to Measure User Onboarding Effectiveness

When we ran our user onboarding survey of product management and customer success professionals in the fall, most respondents…

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Onboarding

4 Secrets to Better User Onboarding

A new customer installs your product. They have already been through the trial and they’ve paid their first bill — now…

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Mobile

What NOT to do when engaging app users

User engagement is always a good thing, right? Right! Engaged app users have higher LTV and are better for your bottom line.…

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Mobile

App features aren’t Easter eggs: Here’s how to help your users find them

Regardless of whether you celebrate Easter, chances are you’re familiar with the custom of hunting Easter eggs. Kids (and…

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UX

Guide Delight

Each quarter, Pendo holds a planning session with the purpose of identifying common goals across departments. We call these…

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Product Management

The Rise of Product Leadership

Let’s not refer to a product manager as a generalist, a Swiss Army knife, or “CEO of a product.” Instead, let’s refer…

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Executives

3 Takeaways from the First Pendomonium

It’s been almost 2 weeks since Pendomonium. Now that our team is finally recharged, we’ve had a chance to reflect on…

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Product Management

Dedication in the Details

There’s a lot to be said for people who notice the details. The details are what make something beautiful, and unique. Well…

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Product Management

What’s New is What’s New

One of the things we see at Pendo is how important announcements (like this one) are to the overall product experience. Why…

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Analytics

Introducing Pendo Mobile

Mobile has taken over consumer applications. The average consumer in the US spends 87 hours per month on their smartphones,…

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Mobile

10 things to consider before launching a mobile app survey

Anyone who is serious about improving their mobile app is aware using surveys in mobile apps works well. You can use surveys…

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Product Management

5 Things to Look Forward to at Pendomonium 2017

Pendomonium is right around the corner. As we expected from our first annual Pendo conference, there are a lot of things…

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Mobile

Do not just have an app presence, ENGAGE!

What is your strategy to inform, engage, retain, and convert users of your app? It is a question we ask of nearly every…

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Executives

Pendo Core Values, Pt 3: Promote Life Outside of Work

Our original core values included “All Work and No Play is No Good At All” as one of our core values. We had…

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Product Management

Web Application Performance

Web application performance is not only a healthy goal to strive for in 2017, it can also significantly impact your business.…

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Executives

Pendo Core Values, Pt. 2: Brutal Honesty

I think that every company has one core value that is sort of controversial — brutal honesty is ours. Our core value,…

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