Guided test drive experience reduces sales cycle time by 50% Norm Robinson is a knowledge development manager at Catchpoint,…
Read MorePersonalized in-app user onboarding saves over 300 customer success hours without losing the ‘white glove’…
Read MoreLast week I had the opportunity to lead some sessions about user onboarding with attendees at the TechDay conference in New…
Read MoreThis year at Pendomonium, we conducted a workshop for Pendo customers on best practices for user onboarding. As a growing…
Read MoreCustomer onboarding is commonly misinterpreted as simply teaching customers how to use a platform. What many companies are…
Read MoreWhen we ran our user onboarding survey of product management and customer success professionals in the fall, most respondents…
Read MoreA new customer installs your product. They have already been through the trial and they’ve paid their first bill — now…
Read MoreAs a marketer, one of the things I pay close attention to is which topics are generating a lot of interest and discussion in…
Read MoreAs we enter the era of the digital workplace, many companies are realizing the need to make the most of their existing…
Read MoreWelcome back to the Orient Express. The proverbial train has finally left the station. Last week, we pushed the new…
Read MoreWho are they? What do they want!? As we’ve written, B2B software presents some unique complications. Consider this – in…
Read MoreWhat does service design have to do with onboarding? As we mentioned in part I of this post, onboarding is a teaching,…
Read MoreWelcome back to the Orient express. Our project is ‘steaming’ ahead, and frankly, is a bit ahead of my blogging. New…
Read MoreOnboarding is a hot topic and it’s easy to get lost in the hype. Everyone—UX, customer success, sales, finance,…
Read MoreWelcome back onboard the “Orient Express”. Our cross-functional team here at Pendo continues to work through the…
Read MoreOrient Express? Better onboarding = faster orientation… get it? In our case, it’s the code name for a cross-functional…
Read MoreYou’ve completed initial onboarding. Your customer knows how to use your product! It’s time for a pitcher of…
Read More6 Tips to Keep the Onboarding Love Alive Whether you are new to managing the onboarding experience or wear this part of the…
Read More“…in this world nothing can be said to be certain, except death and taxes.”– Benjamin Franklin Identify the…
Read MoreFor many teams, addressing onboarding at all is a great accomplishment. But once you have dipped your toes into that warm…
Read MoreWhat is progressive disclosure? Progressive disclosure defers advanced or rarely used features to a secondary screen, making…
Read MoreAnalytics and Guides Work Together The combination of analytics and in-app guides offers a valuable opportunity to improve…
Read MoreOnboarding Users More Effectively At the risk of overstating the obvious, the more personalized an onboarding experience can…
Read MoreWe take our southern Raleigh, NC roots to heart and that means we’ve never met a stranger. We take pride in getting to know…
Read More