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Customer Success

Pendo Core Values, Pt. 4: Maniacal Focus on the Customer

At 14, I began working for MBNA, a credit card bank in my hometown of Newark, now a part of Bank of America. MBNA had a…

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Executives

3 Takeaways from the First Pendomonium

It’s been almost 2 weeks since Pendomonium. Now that our team is finally recharged, we’ve had a chance to reflect on…

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Executives

Pendo Core Values, Pt 3: Promote Life Outside of Work

Our original core values included “All Work and No Play is No Good At All” as one of our core values. We had…

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Executives

Pendo Core Values, Pt. 2: Brutal Honesty

I think that every company has one core value that is sort of controversial — brutal honesty is ours. Our core value,…

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Executives

Pendo’s Core Values, Pt. 1

Recently, I was speaking with a candidate for a position who asked, “Do you share your core values with customers?” I…

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Executives

Pendo’s Series B Slide Deck

Last week, I wrote about top takeaways and overall best practices for entrepreneurs outside of the bay area looking to raise…

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Executives

How Startups Outside the Bay Area Can Fundraise in a Big Way

Raising venture capital is tough for any startup. But it can be a little more difficult when you’re located outside of…

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Product Management

2017: Helping Customers Innovate

2016 is coming to a wrap, so I want to briefly reflect on the year and look ahead to 2017. We’ve written a lot recently…

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Executives

The Next Chapter

Today we are announcing our $20M Series B financing led by Spark Capital.  We’re extremely excited about this financing as…

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Executives

Running your own race

The City of Raleigh and New York City marathons were both held last weekend, and I had friends and colleagues running both…

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Executives

Happy Birthday to Us!

Tomorrow, October 1st, we celebrate our third birthday.  I’m sitting in our fancy new office that we moved into 2 weeks…

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UX

A Bolder, Pinker Pendo

I’m excited to introduce our new branding that was officially launched today.  I’ve gotten these questions several…

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Executives

Discrimination Is Unacceptable: Why Pendo Opposes NC HB2

On March 23, the NC Legislature (NC HB2) passed a controversial piece of legislation in a special session that was quickly…

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Product Management

Good Product Managers Don’t Bet on Luck

  Luck helps, but it isn’t everything Luck is actually an important part of business.  Most successful companies…

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Product Management

Your Product Roadmap Is Not a Weapon

I have a confession—I’m a Product Manager who likes roadmaps.  I’ve always created and/or had roadmaps in my product…

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Product Management

It’s Good to Look up Once in Awhile

Whew! 2015 is nearly over and it was a blur. We’ve been very heads-down and focused on building product and serving…

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Product Management

A New Home

Last week, we announced that we signed a lease for our new headquarters in downtown Raleigh.  I’m excited about the…

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Product Management

Pendo Announces Series A Funding

Today, we are announcing our Series A financing of $11M led by Battery Ventures. They were joined by new investor Salesforce…

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Product Management

Empathetic or Egocentric?

Jim Semick of ProductPlan recently blogged on being an empathetic product manager. It is excellent advice that is Product…

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In-Application Guides

Great Design Doesn’t Eliminate the Need for In-App Messaging

Not a week goes by without me hearing from someone that their product shouldn’t need in-application messages.  It…

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Analytics

So Finally…What is Pendo?

Value Pendo is the latin word for “value.”  Ultimately the goal of any great product is to provide value.…

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Product Management

How We Make Products Better

The art of building products Much of the lore around creating great products focuses on great product leaders who are viewed…

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