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Best Practices

Pendo Story: Cisco Cloudlock

“We need to alert our customers quickly — let’s use Pendo.” The size and scope of the recent OAuth attack targeted…

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Best Practices

Pendo Story: WebPT

WebPT is an electronic medical record (EMR) platform for the physical therapy industry. They provide clinics with end-to-end…

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Onboarding

Why Onboarding Never Ends

Last week I had the opportunity to lead some sessions about user onboarding with attendees at the TechDay conference in New…

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Best Practices

Pendo Guides & Accessibility

Any piece of software that is delivered to or used by the U.S. Federal government is required to be 508C compliant. Section…

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Onboarding

10 Ways to Measure User Onboarding Effectiveness

When we ran our user onboarding survey of product management and customer success professionals in the fall, most respondents…

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Product Management

What’s New is What’s New

One of the things we see at Pendo is how important announcements (like this one) are to the overall product experience. Why…

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Analytics

Introducing Pendo Mobile

Mobile has taken over consumer applications. The average consumer in the US spends 87 hours per month on their smartphones,…

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Onboarding

User Onboarding – The Real Story

As a marketer, one of the things I pay close attention to is which topics are generating a lot of interest and discussion in…

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Product Management

The Stars Are Here

In December we introduced a new “Groups” feature for feature and page analytics in Pendo that is designed to help users…

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Product Management

Introducing Pendo Groups

Regular users of Pendo will be familiar with our color system. When you tag a page or a feature in Pendo for analysis you…

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Onboarding

Achieving Success Beyond Launch with a Modern Approach to Engagement

As we enter the era of the digital workplace, many companies are realizing the need to make the most of their existing…

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Onboarding

All Aboard the ‘Orient Express’ Part 4

Welcome back to the Orient Express. The proverbial train has finally left the station. Last week, we pushed the new…

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Product Management

Pendo Story: MemberClicks

Duncan McCreery is the VP of Product for MemberClicks, an association management platform based in Atlanta, GA. “What that…

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Analytics

Product Managers’ #1 Challenge

Yesterday, the folks at MindTheProduct posted the results of a short, informal survey of product managers. They asked one…

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Onboarding

All Aboard the ‘Orient Express’ – Part 3

Welcome back to the Orient express. Our project is ‘steaming’ ahead, and frankly, is a bit ahead of my blogging. New…

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Product Management

Pendo Story: Infusionsoft

Based in Chandler Arizona, Infusionsoft provides the leading sales and marketing platform for small businesses. Its Web-based…

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Product Management

How to Translate Your Strategic Goals Into an Actionable Product Roadmap

In addition to your many other responsibilities as a product manager, you may have noticed that you often play the role of a…

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Best Practices

The State of Walkthroughs in Pendo

An engagement summary of walkthroughs deployed through our platform As a data-focused company, we spend a lot of time looking…

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Product Management

Pendo Announces New Application For Gainsight and Salesforce

San Francisco, CA – October 04, 2016 – Pendo, a data-driven platform that helps companies deliver great software,…

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Customer Success

Pendo Integrates with Salesforce to Deliver Product Intelligence to Go-to-Market Teams

Raleigh, NC – October 03, 2016 – Pendo, a data-driven platform that helps companies deliver great software,…

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Onboarding

All Aboard the ‘Orient Express’ – Part 2

Welcome back onboard the “Orient Express”. Our cross-functional team here at Pendo continues to work through the…

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Product Management

Pendo Story: Infor HCM

Darrell Burgan is the vice president of development for Infor’s Human Capital Management software portfolio. He leads a…

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Onboarding

All Aboard the onboarding ‘Orient Express’ – Part 1

Pendo Re-imagines Our User Onboarding Experience – Part 1: Outcomes Orient Express? Better onboarding = faster…

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Best Practices

The Best In-App Guide is One That a User Never Sees

Ok, maybe that’s a bit of an exaggeration, but there is value in thinking this way. We call our most active guide users…

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