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Pendo Blog

Insights on product, users, and success.

Customer Success

Pendo Integrates with Salesforce to Deliver Product Intelligence to Go-to-Market Teams

New capabilities combine product usage data with CRM data to help acquire, onboard, and retain customers. Raleigh, NC –…

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Executives

Happy Birthday to Us!

Tomorrow, October 1st, we celebrate our third birthday.  I’m sitting in our fancy new office that we moved into 2 weeks…

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Onboarding

All Aboard the ‘Orient Express’ – Part 2

Pendo Re-imagines Our User Onboarding Experience – Part 2: Storyboarding Welcome back onboard the “Orient Express”.…

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Product Management

Pendo Story: Infor HCM

Darrell Burgan is the vice president of development for Infor’s Human Capital Management software portfolio. He leads a…

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Customer Success

Graduating from Customer Success

Few things are better than being part of the Pendo Success Team and helping our customers become successful with our…

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Onboarding

All Aboard the onboarding ‘Orient Express’ – Part 1

Pendo Re-imagines Our User Onboarding Experience – Part 1: Outcomes Orient Express? Better onboarding = faster…

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Best Practices

The Best In-App Guide is One That a User Never Sees

Ok, maybe that’s a bit of an exaggeration, but there is value in thinking this way. We call our most active guide users…

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Product Management

What Does It Take to Be a Product Manager?

By taking responsibility for the entire lifecycle of a product, a product manager forms a bridge between users, marketing,…

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UX

A Bolder, Pinker Pendo

I’m excited to introduce our new branding that was officially launched today.  I’ve gotten these questions several times…

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Best Practices

Why Good Product Managers Practice Roadmap Strategy

Last month, I sat down with Jim Semick of ProductPlan to discuss his “Guide to Product Roadmaps” book, and to delve into…

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Customer Success

12 Great Reads for Product Teams

Long hot days tend to lull us into a sense of timelessness, but already back-to-school sales seem to be creeping in around…

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Product Management

10 Tips on B2B SaaS

Building a new B2B SaaS product comes with its own set of unique challenges. And like bugs on a windshield, the faster you…

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In-Application Guides

User Experiments with In-App Guides? Make Sure You Know What to Measure

In-app guides provide a unique avenue to product and customer success teams–they open up the application itself as a…

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Customer Success

Five Product Manager Tips from Camp

I spent last weekend at ProductCamp LA. I’ve been to plenty of camps–sailing camp, YMCA camp, and leadership camp. It…

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Product Management

Why You Should Be Lazy To Win

I often challenge teams with the following question: What would happen if you stopped building anything new? Just stopped?…

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Product Management

Manage UX Tasks With These Three Options

In my career I’ve heard this conversation play out over and over: Engineer: “Um, we have no idea what UX is even…

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Analytics

Valued Employees Create More Value

Sometimes when you meet a person, you’re immediately impressed by their affable personality and charm. Pendo’s…

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Analytics

Pendo Integration with Zapier

From the start, Pendo was designed to be more than just an analytics tool. We wanted to make sure that our customers could…

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Analytics

Pendo Story: Act-On Software

Act-On Software is a marketing automation company delivering innovation that empowers marketers to do the best work of their…

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Product Management

Focus On These 8 Things To Build Better Products

If you focus on these eight concepts you WILL build better products. It will not be easy, and it will not be instant.…

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Customer Success

Pendo Story: TrendKite

Becky Banasik is the Vice President of Customer Success at TrendKite, an analytics-driven platform that is revolutionizing…

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Best Practices

The Big Data Sales Teams Need Now: Product Usage

The Prospect Demo You just finished a demo call with a hot inbound sales lead. The good news: They asked great questions.…

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Best Practices

12 Traits of a Powerful Product Vision

We tend to treat product vision as Tweet-length Mad Libs. They lack bite, resonance, and cohesiveness. It just feels like…

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In-Application Guides

Are Your Guides Effective? New Enhancements Make it Easier to Find Out

As many regular users of Pendo have noticed, over the last few months, we have been focused on making the analytics around…

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