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Pendo Blog

Insights on product, users, and success.

Customer Success

6 Takeaways from 6 Months of NPS: A Retrospective

Surprise; gone are the days of collecting 90% of your customer’s lifetime value on Day 1. Consumers today not only have…

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Onboarding

Achieving Success Beyond Launch with a Modern Approach to Engagement

As we enter the era of the digital workplace, many companies are realizing the need to make the most of their existing…

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Product Management

Feature Adoption in the Real World

In your oddly-work-related dreams: “That new feature sounds great! We’ll roll it out right away and get you any feedback…

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Onboarding

All Aboard the ‘Orient Express’ Part 4

Welcome back to the Orient Express. The proverbial train has finally left the station. Last week, we pushed the new…

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Executives

Made with Love: What We’re Thankful For

This Thanksgiving, our team has a lot to be thankful for. So, we took this opportunity to reflect on the fun times…

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Product Management

Pendo Story: MemberClicks

Duncan McCreery is the VP of Product for MemberClicks, an association management platform based in Atlanta, GA. “What that…

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Product Management

Product Trials and Data Tribulations

A product trial period is the time when sales teams have the greatest need to know what is going on between customer and…

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Onboarding

Silent Majority

Who are they? What do they want!? As we’ve written, B2B software presents some unique complications. Consider this – in…

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Executives

Running your own race

The City of Raleigh and New York City marathons were both held last weekend, and I had friends and colleagues running both…

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UX

Creating the Bolder, Pinker Pendo

Pendo recently rolled out a refreshed visual identity including a new logo, visual system, website, and product UI. This is…

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Product Success

Speed Junkie, World Traveler

Meet Drew Boyuka, a member of the Pendo Engineering team and our database optimization specialist. Drew moved to Raleigh for…

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Onboarding

A Service Design Primer for Onboarding: Part 2

What does service design have to do with onboarding? As we mentioned in part I of this post, onboarding is a teaching,…

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Customer Success

The Guts and Glory of Customer Success

The Guts and Glory of Customer Success: (or 3 ways to start translating what you already know about your customer into…

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Analytics

Product Managers’ #1 Challenge

Yesterday, the folks at MindTheProduct posted the results of a short, informal survey of product managers. They asked one…

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Onboarding

All Aboard the ‘Orient Express’ – Part 3

Welcome back to the Orient express. Our project is ‘steaming’ ahead, and frankly, is a bit ahead of my blogging. New…

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Onboarding

A Service Design Primer for Onboarding: Part 1

Onboarding is a hot topic and it’s easy to get lost in the hype. Everyone—UX, customer success, sales, finance,…

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Product Management

Pendo Story: Infusionsoft

Based in Chandler Arizona, Infusionsoft provides the leading sales and marketing platform for small businesses. Its Web-based…

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Product Management

How to Translate Your Strategic Goals Into an Actionable Product Roadmap

In addition to your many other responsibilities as a product manager, you may have noticed that you often play the role of a…

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Analytics

Free Your Data! Banish Data Silos For Good

Data silos are a common problem in organizations. Incompatible tools (and often a dose of departmental territoriality) cause…

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Best Practices

The State of Walkthroughs in Pendo

An engagement summary of walkthroughs deployed through our platform As a data-focused company, we spend a lot of time looking…

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Product Management

Pendo Announces New Application For Gainsight and Salesforce

San Francisco, CA – October 04, 2016 – Pendo, a data-driven platform that helps companies deliver great software,…

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Customer Success

Pendo Integrates with Salesforce to Deliver Product Intelligence to Go-to-Market Teams

Raleigh, NC – October 03, 2016 – Pendo, a data-driven platform that helps companies deliver great software,…

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Executives

Happy Birthday to Us!

Tomorrow, October 1st, we celebrate our third birthday.  I’m sitting in our fancy new office that we moved into 2 weeks…

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Onboarding

All Aboard the ‘Orient Express’ – Part 2

Welcome back onboard the “Orient Express”. Our cross-functional team here at Pendo continues to work through the…

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