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Pendo Blog

Insights on product, users, and success.

Customer Success

The Guts and Glory of Customer Success

The Guts and Glory of Customer Success: (or 3 ways to start translating what you already know about your customer into…

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Analytics

Product Managers’ #1 Challenge

Hint: It involves data Yesterday, the folks at MindTheProduct posted the results of a short, informal survey of product…

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Onboarding

All Aboard the ‘Orient Express’ – Part 3

Pendo Re-imagines Our User Onboarding Experience – Part 3 Wireframes and Development Welcome back to the Orient…

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Onboarding

A Service Design Primer for Onboarding: Part 1

Onboarding is a hot topic and it’s easy to get lost in the hype. Everyone—UX, customer success, sales, finance,…

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Product Management

Pendo Story: Infusionsoft

Based in Chandler Arizona, Infusionsoft provides the leading sales and marketing platform for small businesses. Its Web-based…

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Product Management

How to Translate Your Strategic Goals Into an Actionable Product Roadmap

*Special guest post by Andre Theus at ProductPlan In addition to your many other responsibilities as a product manager, you…

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Analytics

Free Your Data! Banish Data Silos For Good

Data silos are a common problem in organizations. Incompatible tools (and often a dose of departmental territoriality) cause…

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Best Practices

The State of Walkthroughs in Pendo

An engagement summary of walkthroughs deployed through our platform As a data-focused company, we spend a lot of time looking…

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Product Management

Pendo Announces New Application For Gainsight and Salesforce

New application puts detailed product usage data directly in the hands of customer success and sales professionals San…

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Customer Success

Pendo Integrates with Salesforce to Deliver Product Intelligence to Go-to-Market Teams

New capabilities combine product usage data with CRM data to help acquire, onboard, and retain customers. Raleigh, NC –…

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Executives

Happy Birthday to Us!

Tomorrow, October 1st, we celebrate our third birthday.  I’m sitting in our fancy new office that we moved into 2 weeks…

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Onboarding

All Aboard the ‘Orient Express’ – Part 2

Pendo Re-imagines Our User Onboarding Experience – Part 2: Storyboarding Welcome back onboard the “Orient Express”.…

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Product Management

Pendo Story: Infor HCM

Darrell Burgan is the vice president of development for Infor’s Human Capital Management software portfolio. He leads a…

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Customer Success

Graduating from Customer Success

Few things are better than being part of the Pendo Success Team and helping our customers become successful with our…

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Onboarding

All Aboard the onboarding ‘Orient Express’ – Part 1

Pendo Re-imagines Our User Onboarding Experience – Part 1: Outcomes Orient Express? Better onboarding = faster…

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Best Practices

The Best In-App Guide is One That a User Never Sees

Ok, maybe that’s a bit of an exaggeration, but there is value in thinking this way. We call our most active guide users…

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Product Management

What Does It Take to Be a Product Manager?

By taking responsibility for the entire lifecycle of a product, a product manager forms a bridge between users, marketing,…

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UX

A Bolder, Pinker Pendo

I’m excited to introduce our new branding that was officially launched today.  I’ve gotten these questions several times…

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Best Practices

Why Good Product Managers Practice Roadmap Strategy

Last month, I sat down with Jim Semick of ProductPlan to discuss his “Guide to Product Roadmaps” book, and to delve into…

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Customer Success

12 Great Reads for Product Teams

Long hot days tend to lull us into a sense of timelessness, but already back-to-school sales seem to be creeping in around…

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Product Management

10 Tips on B2B SaaS

Building a new B2B SaaS product comes with its own set of unique challenges. And like bugs on a windshield, the faster you…

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In-Application Guides

User Experiments with In-App Guides? Make Sure You Know What to Measure

In-app guides provide a unique avenue to product and customer success teams–they open up the application itself as a…

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Customer Success

Five Product Manager Tips from Camp

I spent last weekend at ProductCamp LA. I’ve been to plenty of camps–sailing camp, YMCA camp, and leadership camp. It…

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Product Management

Why You Should Be Lazy To Win

I often challenge teams with the following question: What would happen if you stopped building anything new? Just stopped?…

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