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Onboarding

Why Onboarding Never Ends

Last week I had the opportunity to lead some sessions about user onboarding with attendees at the TechDay conference in New…

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Onboarding

3 Steps to a Better Onboarding Experience

This year at Pendomonium, we conducted a workshop for Pendo customers on best practices for user onboarding. As a growing…

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Onboarding

Onboarding, Education, and Experimentation

Customer onboarding is commonly misinterpreted as simply teaching customers how to use a platform. What many companies are…

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Onboarding

10 Ways to Measure User Onboarding Effectiveness

When we ran our user onboarding survey of product management and customer success professionals in the fall, most respondents…

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Onboarding

4 Secrets to Better User Onboarding

A new customer installs your product. They have already been through the trial and they’ve paid their first bill — now…

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Onboarding

User Onboarding – The Real Story

As a marketer, one of the things I pay close attention to is which topics are generating a lot of interest and discussion in…

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Onboarding

Achieving Success Beyond Launch with a Modern Approach to Engagement

As we enter the era of the digital workplace, many companies are realizing the need to make the most of their existing…

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Onboarding

All Aboard the ‘Orient Express’ Part 4

Welcome back to the Orient Express. The proverbial train has finally left the station. Last week, we pushed the new…

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Onboarding

Silent Majority

Who are they? What do they want!? As we’ve written, B2B software presents some unique complications. Consider this – in…

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Onboarding

A Service Design Primer for Onboarding: Part 2

What does service design have to do with onboarding? As we mentioned in part I of this post, onboarding is a teaching,…

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Onboarding

All Aboard the ‘Orient Express’ – Part 3

Welcome back to the Orient express. Our project is ‘steaming’ ahead, and frankly, is a bit ahead of my blogging. New…

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Onboarding

A Service Design Primer for Onboarding: Part 1

Onboarding is a hot topic and it’s easy to get lost in the hype. Everyone—UX, customer success, sales, finance,…

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Onboarding

All Aboard the ‘Orient Express’ – Part 2

Welcome back onboard the “Orient Express”. Our cross-functional team here at Pendo continues to work through the…

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Onboarding

All Aboard the onboarding ‘Orient Express’ – Part 1

Pendo Re-imagines Our User Onboarding Experience – Part 1: Outcomes Orient Express? Better onboarding = faster…

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Customer Success

Keep Your Onboarding Fresh: Pt 2

You’ve completed initial onboarding. Your customer knows how to use your product! It’s time for a pitcher of…

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Onboarding

Keep Your Onboarding Fresh: Pt 1

6 Tips to Keep the Onboarding Love Alive Whether you are new to managing the onboarding experience or wear this part of the…

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Onboarding

Death, Taxes and Onboarding

“…in this world nothing can be said to be certain, except death and taxes.” -Benjamin Franklin Identify the pain…

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Best Practices

Onboarding different customer types: Jump in, the water’s fine!

For many teams, addressing onboarding at all is a great accomplishment. But once you have dipped your toes into that warm…

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Onboarding

Onboarding, Progressive Disclosure, Memory and Your Brain

What is progressive disclosure? Progressive disclosure defers advanced or rarely used features to a secondary screen, making…

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In-Application Guides

3 Key Ways Onboarding Drives More Trial Conversions

Analytics and Guides Work Together   The combination of analytics and in-app guides offers a valuable opportunity to improve…

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Onboarding

Personalize onboarding with custom list segments

Onboarding Users More Effectively At the risk of overstating the obvious, the more personalized an onboarding experience can…

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Customer Success

Helping Product Teams Achieve Success Through Better Customer Support

We take our southern Raleigh, NC roots to heart and that means we’ve never met a stranger. We take pride in getting to know…

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Analytics

Pendo Story: FreeWheel

About FreeWheel FreeWheel’s superior end-to-end technology, premium marketplace, and best in market advisory services power…

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In-Application Guides

Pendo Story: ShowClix

ShowClix provides full-service event ticketing and access control solutions to professional event organizers around the…

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