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Insights on product, users, and success.

Onboarding

User Onboarding – The Real Story

Insights from our survey of product management and customer success professionals As a marketer, one of the things I pay…

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Onboarding

Achieving Success Beyond Launch with a Modern Approach to Engagement

*Special guest post by Chris Myers, Vice President of Partnerships, Igloo Software As we enter the era of the digital…

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Onboarding

All Aboard the ‘Orient Express’ Part 4

Pendo Re-imagines Our User Onboarding Experience – Part 4 Launch Welcome back to the Orient Express. The proverbial…

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Onboarding

Silent Majority

Who are they? What do they want!? As we’ve written, B2B software presents some unique complications. Consider this – in…

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Onboarding

A Service Design Primer for Onboarding: Part 2

What does service design have to do with onboarding? As we mentioned in part I of this post, onboarding is a teaching,…

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Onboarding

All Aboard the ‘Orient Express’ – Part 3

Pendo Re-imagines Our User Onboarding Experience – Part 3 Wireframes and Development Welcome back to the Orient…

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Onboarding

A Service Design Primer for Onboarding: Part 1

Onboarding is a hot topic and it’s easy to get lost in the hype. Everyone—UX, customer success, sales, finance,…

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Onboarding

All Aboard the ‘Orient Express’ – Part 2

Pendo Re-imagines Our User Onboarding Experience – Part 2: Storyboarding Welcome back onboard the “Orient Express”.…

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Onboarding

All Aboard the onboarding ‘Orient Express’ – Part 1

Pendo Re-imagines Our User Onboarding Experience – Part 1: Outcomes Orient Express? Better onboarding = faster…

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Customer Success

Keep Your Onboarding Fresh: Pt 2

You’ve completed initial onboarding. Your customer knows how to use your product! It’s time for a pitcher of…

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Onboarding

Keep Your Onboarding Fresh: Pt 1

6 Tips to Keep the Onboarding Love Alive Whether you are new to managing the onboarding experience or wear this part of the…

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Onboarding

Death, Taxes and Onboarding

“…in this world nothing can be said to be certain, except death and taxes.” -Benjamin Franklin Identify the pain…

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Best Practices

Onboarding different customer types: Jump in, the water’s fine!

For many teams, addressing onboarding at all is a great accomplishment. But once you have dipped your toes into that warm…

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Onboarding

Onboarding, Progressive Disclosure, Memory and Your Brain

What is progressive disclosure? Progressive disclosure defers advanced or rarely used features to a secondary screen, making…

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In-Application Guides

3 Key Ways Onboarding Drives More Trial Conversions

Analytics and Guides Work Together   The combination of analytics and in-app guides offers a valuable opportunity to improve…

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Onboarding

Personalize onboarding with custom list segments

Onboarding Users More Effectively At the risk of overstating the obvious, the more personalized an onboarding experience can…

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Customer Success

Helping Product Teams Achieve Success Through Better Customer Support

We take our southern Raleigh, NC roots to heart and that means we’ve never met a stranger. We take pride in getting to know…

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Analytics

Pendo Story: FreeWheel

About FreeWheel FreeWheel’s superior end-to-end technology, premium marketplace, and best in market advisory services power…

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In-Application Guides

Pendo Story: ShowClix

ShowClix provides full-service event ticketing and access control solutions to professional event organizers around the…

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Analytics

What If You Knew?

Recently, I spoke with a friend of mine who has been in the software space for over 30 years. We were talking about what…

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Best Practices

User Onboarding: FormAssembly Pendo Story

FormAssembly helps thousands of organizations build smarter, more effective online forms. FormAssembly is designed to tackle…

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In-Application Guides

Onboarding and Trial Conversions

Using In-Application Guides to Drive Revenues and Renewals When used effectively and in combination with analytics, guides…

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In-Application Guides

How Do You Teach Users in a Self-Service World?

In a world of diminishing attention spans, unread emails, and a lack of manuals, how do you effectively teach people to use…

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Onboarding

First Impressions are Important

Getting More From Pendo (Part 3). Improving the Onboarding Process In this third post in the series, we look at how you can…

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