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In-Application Guides

Target, Target, Target

In the old joke, a musician lost on the streets of New York asks a stranger, “How do you get to Carnegie Hall?” The…

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Best Practices

The Best In-App Guide is One That a User Never Sees

OK, maybe that’s a bit of an exaggeration, but there is value in thinking this way. We call our most active guide users…

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In-Application Guides

User Experiments with In-App Guides? Make Sure You Know What to Measure

In-app guides provide a unique avenue to product and customer success teams–they open up the application itself as a…

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Customer Success

Five Product Manager Tips from Camp

I spent last weekend at ProductCamp LA. I’ve been to plenty of camps–sailing camp, YMCA camp, and leadership camp. It…

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In-Application Guides

Are Your Guides Effective? New Enhancements Make it Easier to Find Out

As many regular users of Pendo have noticed, over the last few months, we have been focused on making the analytics around…

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Best Practices

Pendo Story: Zift Solutions

Zift Solutions helps channel organizations increase channel sales, and boost marketing impact with a superior technology…

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In-Application Guides

New Enhancements to Segments and Guides

In the past several weeks, we’ve released a number of enhancements to the Pendo interface. In addition to our ongoing…

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In-Application Guides

Building a Guides SWAT team

Guides are awesome!  At least that’s how we feel about them here at Pendo. And if one small piece of contextual help can…

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In-Application Guides

3 Key Ways Onboarding Drives More Trial Conversions

Analytics and Guides Work Together   The combination of analytics and in-app guides offers a valuable opportunity to improve…

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In-Application Guides

Pendo Story: ShowClix

ShowClix provides full-service event ticketing and access control solutions to professional event organizers around the…

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In-Application Guides

The Evolution of the Role of the Product Manager

Join us on October 1st at 2pm EDT to hear a panel discussion on the current state of product management and how market forces…

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In-Application Guides

READ THE MANUAL

Binders. Manuals. Online help. Video instructions. We have lived through many generations of helping users learn, use and…

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In-Application Guides

Onboarding and Trial Conversions

Using In-Application Guides to Drive Revenues and Renewals When used effectively and in combination with analytics, guides…

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Analytics

Product Engagement: Hanapin Pendo Story

Hanapin Marketing is a paid search agency based in Bloomington, Indiana. Founded in 2004, the company manages and optimizes…

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In-Application Guides

How Do You Teach Users in a Self-Service World?

In a world of diminishing attention spans, unread emails, and a lack of manuals, how do you effectively teach people to use…

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In-Application Guides

Great Design Doesn’t Eliminate the Need for In-App Messaging

Not a week goes by without me hearing from someone that their product shouldn’t need in-application messages.  It…

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Analytics

So Finally…What is Pendo?

Value Pendo is the latin word for “value.”  Ultimately the goal of any great product is to provide value.…

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