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Best Practices

Pendo Story: BombBomb

Personalized in-app user onboarding saves over 300 customer success hours without losing the ‘white glove’…

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Best Practices

Pendo Publishes Inaugural State of Product Leadership Survey Results

A seminal study of 300 product leaders creates baseline of understanding around the evolving role of product management…

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Best Practices

Pendorama: Building Community Around Customer Stories, Starting in Boston

We recently kicked off the first Pendorama in one of our favorite cities – Boston. Customers from nearly two dozen…

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Best Practices

Pendo Launches ProductCraft.com, An Editorial Site By and For Product Leaders

Pendo.io, creator of the leading SaaS-based Product Experience Platform, today announced the launch of ProductCraft, a…

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Best Practices

How Sprinklr Uses Pendo to Help the World’s Largest Brands Do Marketing Better

Pendo customer, Sprinklr, helps the world’s largest brands do marketing, advertising, care, sales, research, and commerce…

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Best Practices

Simplify and Personalize NPS with Pendo’s NPS Survey Wizard

NPS is an important metric for most companies today, providing a quantifiable measure of customer advocacy that companies can…

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Best Practices

Get Going at GopherCon

The Go community is growing by leaps and bounds: a fact borne out by the 2017 TIOBE programming language popularity index,…

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Best Practices

Pendo Story: Insightly

In-app messages increase onboarding engagement by 1540% and triple freemium conversions Teresa Roche is the Director of…

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Best Practices

Pendo Story: SiteCompli

In-app feature announcements and user onboarding drive a 20x increase in adoption and 47% increase in user engagement Kristen…

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Best Practices

Pendo Story: Cisco Cloudlock

The size and scope of the recent OAuth attack targeted towards Google Docs users was deeply alarming, and at the same time…

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Best Practices

Pendo Story: WebPT

WebPT is an electronic medical record (EMR) platform for the physical therapy industry. They provide clinics with end-to-end…

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Best Practices

Pendo Guides & Accessibility

Any piece of software that is delivered to or used by the U.S. Federal government is required to be 508C compliant. Section…

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Analytics

Free Your Data! Banish Data Silos For Good

Data silos are a common problem in organizations. Incompatible tools (and often a dose of departmental territoriality) cause…

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Best Practices

The State of Walkthroughs in Pendo

An engagement summary of walkthroughs deployed through our platform As a data-focused company, we spend a lot of time looking…

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Best Practices

The Best In-App Guide is One That a User Never Sees

OK, maybe that’s a bit of an exaggeration, but there is value in thinking this way. We call our most active guide users…

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Best Practices

Why Good Product Managers Practice Roadmap Strategy

Last month, I sat down with Jim Semick of ProductPlan to discuss his “Guide to Product Roadmaps” book, and to delve into…

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Analytics

Pendo Integration with Zapier

From the start, Pendo was designed to be more than just an analytics tool. We wanted to make sure that our customers could…

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Best Practices

The Big Data Sales Teams Need Now: Product Usage

The Prospect Demo You just finished a demo call with a hot inbound sales lead. The good news: They asked great questions.…

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Best Practices

12 Traits of a Powerful Product Vision

They lack bite, resonance, and cohesiveness. It just feels like you’re going through the motions. But what makes a product…

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Best Practices

Elements of a Great User Experience: Pt 1

We love good UX at Pendo. It’s pretty, practical, and oh-so-intuitive! That’s why we were excited to chat with…

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Best Practices

Pendo Story: Zift Solutions

Zift Solutions helps channel organizations increase channel sales, and boost marketing impact with a superior technology…

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Best Practices

Onboarding different customer types: Jump in, the water’s fine!

For many teams, addressing onboarding at all is a great accomplishment. But once you have dipped your toes into that warm…

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Analytics

5 Surprising Things We Learned About Product Data—Results From Our First Product Success Survey

At the beginning of the year, we launched our first Product Success Survey. We wanted to better understand what dimensions of…

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Best Practices

This Product Manager Hack Saved Me One Hour a Day (and Helped Me Connect with More Customers)

How I saved an hour every day, stopped wasting my team and customers’ time, and gathered valuable insights and feedback…

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