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Pendo Blog

Insights on product, users, and success.

Author: Michael Peach

Product Management

What’s New is What’s New

One of the things we see at Pendo is how important announcements (like this one) are to the overall product experience. Why…

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Analytics

Introducing Pendo Mobile

Mobile has taken over consumer applications. The average consumer in the US spends 87 hours per month on their smartphones,…

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Onboarding

User Onboarding – The Real Story

Insights from our survey of product management and customer success professionals As a marketer, one of the things I pay…

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Product Management

The Stars Are Here

Now we’re getting even more organized. In December we introduced a new “Groups” feature for feature and page analytics…

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Product Management

Introducing Pendo Groups

It’s getting a little unruly in here… Some order is in order Regular users of Pendo will be familiar with our color…

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Onboarding

Achieving Success Beyond Launch with a Modern Approach to Engagement

*Special guest post by Chris Myers, Vice President of Partnerships, Igloo Software As we enter the era of the digital…

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Onboarding

All Aboard the ‘Orient Express’ Part 4

Pendo Re-imagines Our User Onboarding Experience – Part 4 Launch Welcome back to the Orient Express. The proverbial…

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Product Management

Pendo Story: MemberClicks

Duncan McCreery is the VP of Product for MemberClicks, an association management platform based in Atlanta, GA. “What that…

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Analytics

Product Managers’ #1 Challenge

Hint: It involves data Yesterday, the folks at MindTheProduct posted the results of a short, informal survey of product…

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Onboarding

All Aboard the ‘Orient Express’ – Part 3

Pendo Re-imagines Our User Onboarding Experience – Part 3 Wireframes and Development Welcome back to the Orient…

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Product Management

Pendo Story: Infusionsoft

Based in Chandler Arizona, Infusionsoft provides the leading sales and marketing platform for small businesses. Its Web-based…

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Product Management

How to Translate Your Strategic Goals Into an Actionable Product Roadmap

*Special guest post by Andre Theus at ProductPlan In addition to your many other responsibilities as a product manager, you…

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Best Practices

The State of Walkthroughs in Pendo

An engagement summary of walkthroughs deployed through our platform As a data-focused company, we spend a lot of time looking…

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Product Management

Pendo Announces New Application For Gainsight and Salesforce

New application puts detailed product usage data directly in the hands of customer success and sales professionals San…

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Customer Success

Pendo Integrates with Salesforce to Deliver Product Intelligence to Go-to-Market Teams

New capabilities combine product usage data with CRM data to help acquire, onboard, and retain customers. Raleigh, NC –…

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Onboarding

All Aboard the ‘Orient Express’ – Part 2

Pendo Re-imagines Our User Onboarding Experience – Part 2: Storyboarding Welcome back onboard the “Orient Express”.…

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Product Management

Pendo Story: Infor HCM

Darrell Burgan is the vice president of development for Infor’s Human Capital Management software portfolio. He leads a…

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Onboarding

All Aboard the onboarding ‘Orient Express’ – Part 1

Pendo Re-imagines Our User Onboarding Experience – Part 1: Outcomes Orient Express? Better onboarding = faster…

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Best Practices

The Best In-App Guide is One That a User Never Sees

Ok, maybe that’s a bit of an exaggeration, but there is value in thinking this way. We call our most active guide users…

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In-Application Guides

User Experiments with In-App Guides? Make Sure You Know What to Measure

In-app guides provide a unique avenue to product and customer success teams–they open up the application itself as a…

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Analytics

Pendo Integration with Zapier

From the start, Pendo was designed to be more than just an analytics tool. We wanted to make sure that our customers could…

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Analytics

Pendo Story: Act-On Software

Act-On Software is a marketing automation company delivering innovation that empowers marketers to do the best work of their…

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Customer Success

Pendo Story: TrendKite

Becky Banasik is the Vice President of Customer Success at TrendKite, an analytics-driven platform that is revolutionizing…

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In-Application Guides

Are Your Guides Effective? New Enhancements Make it Easier to Find Out

As many regular users of Pendo have noticed, over the last few months, we have been focused on making the analytics around…

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