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Keep Your Onboarding Fresh: Pt 2

May 19, 2016

Customer Success, Onboarding

Onboarding (2)

You’ve completed initial onboarding. Your customer knows how to use your product! It’s time for a pitcher of margaritas and a nap in the hammock. Oh, but wait…there’s so much more. (But you can bring the margaritas with you for the next leg of this journey.)

The onboarding party doesn’t stop

I’ve listed a few follow-up items you should keep in mind after you hang up the phone with your customer. This list can help you cement your relationship with customers and increase your efficiency. Let’s keep the good times rolling!


Alix Harris is Pendo’s Customer Success Maître D’ (and our own personal “Dear Abby”). Subscribe to our blog today and get new posts on customer success delivered right to your inbox.


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